Public Speaking – conquer fear with a game plan
- Podiums disconnect you from an audience – grab the mic and wander the stage
- Eye Contact is your friend – looking at people one by one shrinks the room.
- Questions – if you’re stumped, talk about your team – “We’re lucky to have an expert on that. I’ll get you in touch with them later.”
Negotiating Skills – using the right phrases matters
- How did you come up with that number?
- Opens a window into the other side’s thoughts.
- Let me check with my wife (or husband, or boss)
- Stops you from saying yes prematurely
- If things change, give me a call
- Put the burden on them
Memory Skills – never confuse Don with John again
- Introduce yourself first – so that you can focus on the other person
- Connect the name to your brain – When you meet a guy named Bill, think of other Bills you know.
- Use the name three times – once to confirm you have the name right, then in mid-conversation, and again when you say goodbye.
